Service
Transition
contains
detailed
descriptions
of
which
processes?
A.
Change
Management,
Service
Asset
and
Configuration
Management,
Release
and
Deployment Management
B.
Change
Management,
Capacity
Management
Event
Management,
Service
Request
Management
C.
Service
Level
Management,
Service
Portfolio
Management,
Service
Asset
and
Configuration Management
D.
Service
Asset
and
Configuration
Management,
Release
and
Deployment
Management,
Request Fulfilment
---------------
Answer:
A
Following processes are part of the Service Transition:
- Change Management
- Change Evaluation
- Project Management (Transition Planning and Support)
- Application Development
- Release and Deployment Management
- Service Validation and Testing
- Service Asset and Configuration Management
- Knowledge Management
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