EXAM - Continual Service Improvement (CSI) Model

What would be the next step in the Continual Service Improvement (CSI) Model after:

1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

A. What is the Return On Investment (ROI)?
B. How much did it cost?
C. How do we keep the momentum going?
D. What is the Value On Investment (VOI)?


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Answer: C

There are 6 Steps Involved in CSI: 

Step # 1: What is the vision:
As an organization, the vision tells you where you would like to be. This includes all business missions, goals and objectives. The IT strategies should be in line with the vision of the business and if not, a change should be introduced.

Step # 2: Where are we now:
The second step is to assess the current situation of the business. Without realizing the current position of the business pertaining to its assets, organizations cannot make the appropriate decisions to move ahead.

Step # 3: Where do we want to be:
The third step is to understand the improvements that are required within an organization and agree to them. In this step, an organization needs to determine and focus on its measurable targets.

Step # 4: How do we get there:
The fourth step is to create a detailed CSI plan that provides explanations of the various improvements that are to be made to the business environment.

Step #5: Did we get there:
 The fifth step is to verify whether the measurements and metrics are in place or not. These help in confirming whether the goals of a business organization have been successfully met.

Step # 6: How do we keep the momentum going:
The sixth step of the CSI Model is to ensure that there has been an improvement in quality. The CSI Model works in a loop so after this step, the cycle begins again.