I have been working with ITIL for the past few years and I have personally experienced various implementation problems. The idea behind this blog is to bring my experiences behind these implementations closer to the general public. I'll also try to write about various segments of ITIL and hopefully in time this blog will also serve as a personal research repository.
To help with the certification, I also plan to post various exam examples.
Currently I'm holding a position as the Operation Support and Analysis specialist, and Transition Manager in a major IT company.
