Thursday, 19 January 2012

EXAM - Patterns of business activity (PBA)


Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

A. Availability Management
B. Demand Management
C. Financial Management
D. Service Level Management

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Answer: B

PBA analysis requires careful study of the customers business to truly understand the customer demand cycle.
Therefore, patterns of business activity are used to help the service provider understand and plan for different levels of Business Activity.

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