Tuesday, 24 January 2012

EXAM - Operational level agreement (OLA)


What is the BEST description of an Operational Level Agreement (OLA)?

A. An agreement between the service provider and another part of the same organization
B. An agreement between the service provider and an external organization
C. A document that describes to a customer how services will be operated on a day-to-day basis
D. A document that describes business services to operational staff

---------------
Answer: A

An operational-level agreement (OLA) defines the interdependent relationships among the internal support groups of an organization working to support a service-level agreement (SLA). The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships.

OLA is sometimes expanded to other phrases but they all have the same meaning:
  • organizational-level agreement
  • operating-level agreement
  • operations-level agreement

1 comment:

  1. The service and personal attention we received from Benjamin lee was exceptional and beyond what we were expecting! His knowledge of the local and national market and his commitment in finding us the best rate helped us in our search for our dream home. As first time home buyers everything was new to us and the most important thing we wanted was someone we could trust. he was there for us every step of the way. I'm glad we chose his services and would recommend Benjamin Lee to anyone buying a home or expanding his / her business with an affordable loan rate in return.”   
    Contact Benjamin Lee a loan officerEmail : 247officedept@gmail.comWhatsApp: +1-989-394-3740

    ReplyDelete