Defining
the
processes
needed
to
operate
a
new
service
is
part
of:
A.
Service
Design:
Design
the
processes
B.
Service
Strategy:
Develop
the
offerings
C.
Service
Transition:
Plan
and
prepare
for
deployment
D.
Service
Operation:
IT
Operations
Management
---------------
Answer:
A
The ITIL Service Design (SD) volume
provides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort. Significantly, design within ITIL is understood to encompass all elements relevant to technology service delivery, rather than focusing solely on design of the technology itself.
As such, service design addresses how a planned service solution interacts with the larger business and technical environments, service management systems required to support the service, processes which interact with the service, technology, and architecture required to support the service, and the supply chain required to support the planned service.
Within ITIL, design work for an IT service is aggregated into a single service design package (SDP). Service design packages, along with other information about services, are managed within the service catalogues. List of covered processes:
- Design coordination (Introduced in ITIL 2011 Edition)
- Service Catalogue
- Service level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management (ITSCM)
- Information Security Management System
- Supplier Management
