Where
should
details
of
a
Workaround
always
be
documented?
A.
The
Service
Level
Agreement
(SLA)
B.
The
Problem
Record
C.
The
Availability
Management
Information
System
D.
The
IT
Service
Continuity
Plan
---------------
Answer:
B
Workaround is defined as method of avoiding an Incident or Problem, either by employing a temporary fix or technique that means a Customer is not reliant on a Configuration Item (CI) that is known to cause failure.
By definition, workarounds are ALWAYS documented in the problem record.
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