Thursday, 2 February 2012

EXAM - Workaround documentation


Where should details of a Workaround always be documented?
A. The Service Level Agreement (SLA)
B. The Problem Record
C. The Availability Management Information System
D. The IT Service Continuity Plan

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Answer: B

Workaround is defined as method of avoiding an Incident or Problem, either by employing a temporary fix or technique that means a Customer is not reliant on a Configuration Item (CI) that is known to cause failure. 

By definition, workarounds are ALWAYS documented in the problem record.

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